Summary of the Book
It is a stupendous feat of co-ordination, efficiency, honesty and sheer hard work: Mumbai’s dabbawalas deliver 200,000 meals to office-goers and return the tiffin boxes back to their homes in a span of three hours, on a daily basis. Their clockwork precision and incredibly low error-rate has got the world to sit up and take note of this awesome army of 5000 men who carry forward a 120-year-old tradition.
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